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Terms of Use / Terms of Service and Privacy Policy:
 


Terms of Use - Please Read Prior to Requesting Service:
We provide appliance repair services to you by booking individual contractors on your behalf to carry out the work you're requesting and although every effort has been made to ensure their quality of work we are not responsible for work performed by contractors. You agree and acknowledge you have read these terms prior to making any booking for the service you're requesting. You agree and acknowledge prior to using our service that Mr Washing Machine (MrWashingMachine.com) is an appliance repair booking agency ONLY and we cannot give you any technical advice whatsoever. Appliances may be taken away for further assessment by contracting technicians, in such cases permission is given by you and Mr Washing Machine is not responsible for any damage or loss that may occur. Mr Washing Machine is not responsible for any work performed or warranty claim you may have and that remains between you and the individual contractor who was assigned the job on your behalf. You acknowledge Mr Washing Machine merely books jobs on your behalf to available technicians throughout Melbourne and we cannot give you any technical advice regarding your appliance. If you have a complaint about the service provided by a contractor / technician please email us with details of your complaint and we will promptly look into it and get back to you in a timely manner. Email express@mrwashingmachine.com

By Requesting A Service For Your Appliance You Agree To The Terms Above and Any Request For Service Means You Have Read and Accept The Terms of Use Prior To Requesting Service by Calling 0416 111 303 or Making a Booking Via ANY Booking / Email Form Throughout This Website.

Call Out Fee and Charges:
When you book in for a service for your washing machine, dryer, dishwasher or refrigerator and request for a technician to attend, that attendance will require you to pay a non refundable "call out fee." Our standard "call out fee" is $138 which is payable for the technician attending your premises. This fee is charged for the technician travelling to your premises and diagnosing the fault/problem with your appliance. During this initial visit if your washing machine or appliance is found to be repairable on the spot then the technician will proceed with repairs providing no major parts are required. The labour performed while the technician is at your premises during the initial visit is provided free up to one hour and diagnosing your washing machine or other appliance is actual labour performed. In other words, if it takes a technician fifteen minutes to inspect and diagnose the problem with your washing machine then you have a further forty five minutes labour that can be performed during the initial visit/call out.

For example...

In most cases during this time faulty pumps for washing machines such as Fisher and Paykel, Samsung, LG, Whirlpool, Bosch can be diagnosed and if found to be faulty the pump can be replaced with a new pump on the spot. In addition to the call out fee, you will be charged for the parts/pump fitted and supplied. The charge would then be $138 PLUS the price of the PUMP.

If the technician diagnoses your washing machine with a faulty motor or faulty control panel or there is a special part which requires ordering then you will be provided with a quote for the repair and you will only be charged the $138 call out fee. Please note "call out fee's" vary depending on your location and $138 call out fee is our minimum rate. Call out fee's for technicians attending after 6pm are charged at double the rates "$276."

Call out fee includes "UP TO" one hour of labour free providing the technician can repair the appliance on the spot during their initial visit.

We DO NOT guarantee that any washing machine, dryer, dishwasher, refrigerator will be fixed or repaired for $138 or for the price of the call out fee for your area.

We advise all customers when they book for service that we can only send a technician to customers who AGREE to pay the call out fee and charges. If you are unsure about the call out fee for your area or if you would like more information about the call out fee's charged by Mr Washing Machine or their contractors please call us on 0416 111 303 and we will answer any questions you may have. By booking in for a technician to call out to your home, you agree to pay the call out fee for your location and understand that a call out fee charged is not refundable and does not guarantee that your appliance will be repaired.


General:
We care about providing you with tools and information to manage and protect your online privacy. We have developed this privacy policy to inform you about what information this web site collects, who may receive that information, what we may do with the information, and how long we keep it. While we have made every attempt to make this policy as clear as possible, if you have any further questions about it, feel free to contact us.

 


Your Information:
We will not give out any information you submit at our site to any third parties except in compliance with a request of a law enforcement agency. Under no circumstances will your name, e-mail, phone number or address be sold to, or given to any other parties. We will never wilfully sell, lease, or rent any of your or your business' personally identifiable information to any third party.
 


Collected Information:
Your personal information is collected through our contact forms only. This website currently has no applications or programs that gather information from your computer without your consent. Users are required to give us contact information (e.g., your name and email address) and other contact information. Certain information, such as your email address, is collected in order to verify your identity and for our staff to contact you to discuss your repair/service requests. Information collected at this website is kept in our records only as long as is necessary to provide requested services to our clients. By submitting any form through our website, you agree that we may send you promotional email from time to time for our services and special offers. You can at anytime request to be removed from our mailing list by emailing us at express@mrwashingmachine.com
 


Summation:
If you have any questions about this privacy statement or the practices of this site, please contact us.
 



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