We provide appliance repair services to you by booking individual contractors on
your behalf to carry out the work you're requesting and although every effort
has been made to ensure their quality of work we are not responsible for work
performed by contractors. You agree and acknowledge you have read these terms
prior to making any booking for the service you're requesting. You agree and
acknowledge prior to using our service that Mr Washing Machine (MrWashingMachine.com)
is an appliance repair booking agency ONLY and we cannot give you
any technical advice whatsoever. Appliances may be taken away for further
assessment by contracting technicians, in such cases permission is given by you
and Mr Washing Machine is not responsible for any damage or loss that may occur.
Mr Washing Machine is not responsible for any work performed or warranty claim
you may have and that remains between you and the individual contractor who was
assigned the job on your behalf. You acknowledge Mr Washing Machine merely books
jobs on your behalf to available technicians throughout Melbourne and we cannot
give you any technical advice regarding your appliance. If you have a complaint
about the service provided by a contractor / technician please email us with
details of your complaint and we will promptly look into it and get back to you
in a timely manner. Email
By Requesting A Service For Your Appliance You Agree To The Terms Above
Prior To Requesting Service by Calling 0416 111 303 or Making a Booking Via ANY
Booking / Email Form Throughout This Website.
Call Out Fee and Charges:
When you book in for a service for your washing machine, dryer, dishwasher or
refrigerator and request for a technician to attend, that attendance will
require you to pay a non refundable "call out fee." Our standard "call out fee"
is $138 which is payable for the technician attending your premises. This fee is
charged for the technician travelling to your premises and diagnosing the
fault/problem with your appliance. During this initial visit if your washing
machine or appliance is found to be repairable on the spot then the technician
will proceed with repairs providing no major parts are required. The labour
performed while the technician is at your premises during the initial visit is
provided free up to one hour and diagnosing your washing machine or other
appliance is actual labour performed. In other words, if it takes a technician
fifteen minutes to inspect and diagnose the problem with your washing machine
then you have a further forty five minutes labour that can be performed during
the initial visit/call out.
In most cases during this time faulty pumps for washing machines such as
Fisher and Paykel, Samsung, LG, Whirlpool, Bosch can be diagnosed and if found
to be faulty the pump can be replaced with a new pump on the spot. In addition
to the call out fee, you will be charged for the parts/pump fitted and supplied.
The charge would then be $138 PLUS the price of the PUMP.
If the technician diagnoses your washing machine with a faulty motor or
faulty control panel or there is a special part which requires ordering then you
will be provided with a quote for the repair and you will only be charged the
$138 call out fee. Please note "call out fee's" vary depending on your location
and $138 call out fee is our minimum rate. Call out fee's for technicians
attending after 6pm are charged at double the rates "$276."
Call out fee includes "UP TO" one hour of labour free providing the
technician can repair the appliance on the spot during their initial visit.
We DO NOT guarantee that any washing machine, dryer, dishwasher, refrigerator
will be fixed or repaired for $138 or for the price of the call out fee for your
We advise all customers when they book for service that we can only send a
technician to customers who AGREE to pay the call out fee and charges. If you
are unsure about the call out fee for your area or if you would like more
information about the call out fee's charged by Mr Washing Machine or their
contractors please call us on 0416 111 303 and we will answer any questions you
may have. By booking in for a technician to call out to your home, you agree to
pay the call out fee for your location and understand that a call out fee
charged is not refundable and does not guarantee that your appliance will be
We will not give out any information you submit at our site to any third parties except in compliance with a request of a law enforcement agency. Under no circumstances will your name, e-mail, phone number or address be sold to, or given to any other parties. We will never
wilfully sell, lease, or rent any of your or your business' personally identifiable information to any third party.
Your personal information is collected through our contact forms only. This website currently has no applications or programs that gather information from your computer without your consent. Users are required to give us contact information (e.g., your name and email address) and
other contact information. Certain information, such as your email address, is
collected in order to verify your identity and for our staff to contact you to
discuss your repair/service requests. Information collected at this website is kept in our records only as long as is necessary to provide requested services to our clients.
By submitting any form through our website, you agree that we may send you
promotional email from time to time for our services and special offers. You can
at anytime request to be removed from our mailing list by emailing us at
If you have any questions about this privacy statement or the practices of this site, please contact us.
Book a Service
Repair in Melbourne